Draft for review. These terms are a working draft and must be reviewed by a qualified legal adviser before launch.
1. About VO2Pulse
VO2Pulse is a marketplace and coaching platform that connects members with independent, certified fitness trainers. VO2Pulse provides the technology. Trainers provide the coaching services.
2. Fitness coaching, not medical care
VO2Pulse, its trainers and the VO2Pulse AI Coach provide fitness and wellbeing coaching only. Nothing on the platform is a medical diagnosis, treatment or clinical advice. If our safety screening suggests you should get a professional medical assessment, please do so before starting or continuing training. In an emergency, contact your local emergency services.
3. Your account
- You must provide accurate information, including in your health and safety screening.
- You are responsible for keeping your login details secure.
- You must be old enough to use the service in your country.
4. Trainers
- Trainers must hold valid certifications, which VO2Pulse verifies before their profile goes live and monitors for expiry.
- Trainers must only provide services within their qualifications and professional scope.
- Trainers set their own prices. VO2Pulse deducts the published platform and processing fees before paying out through Stripe Connect.
5. Bookings and payments
Payments are processed securely by Stripe. A programme or session becomes active once payment is confirmed. Subscriptions renew automatically unless cancelled before the renewal date. Refunds are handled under our refund rules, and requests can be raised in the app.
6. AI Coach
The AI Coach answers using your platform data and may suggest changes to your workouts. Suggested changes only apply when you confirm them. AI output can be wrong, so use your judgement and check with your trainer if unsure.
7. Acceptable use
Be respectful. Harassment, inappropriate behaviour, fraud, fake reviews and taking payments off-platform are not allowed. Members and trainers can report or block each other, and VO2Pulse may suspend accounts that break these terms.
8. Complaints
You can raise a complaint about a trainer, member, payment or safety issue in the app. Our support team will review it and keep you updated until it's resolved.
9. Changes and contact
We may update these terms and will tell you about material changes. Questions? Email legal@vo2pulse.app or use our contact form.